(4.6 / 5)1998+ Ratings

Crabtree & Evelyn Reviews

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Overall Rating

4.6
11 Reviews
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About Crabtree & Evelyn

Crabtree & Evelyn is a luxury brand that offers a variety of products for bath, body, and hair care. They have several collections available on their website. The Evelyn Rose collection is designed to hydrate and give a glow with a modern take on rose. The Crabtree collection includes everyday face and body essentials made for sharing. Their Cult Collection features their most loved scents and nourishing formulas. The Bali collection is co-created with artisans and inspired by the island. The Gardeners collection includes small batch remedies to nourish skin and senses. They also offer a range of products from Greece. Their product line includes items like lip scrub, body melt, lip balm, body oil, hand cream, cleansing balm, face mask, skin toner, exfoliating cleanser, massage oil, shower gel, shave cream, face cream, and more. Many of these products are fueled by apple extracts and exfoliating AHAs to refresh and renew your skin.

Crabtree & Evelyn Pros & Cons

Pros:

  • Moisturizing Products: Crabtree & Evelyn offers very moisturizing body soaps, shampoos, and conditioners, particularly beneficial for dry hair and skin.
  • Good Presentation: The products are known for their fabulous presentation and rich, luxurious feel.
  • Customer Service (Sometimes): Some customers have reported positive experiences with customer service, such as receiving a merchandise exchange without issues.
  • Sampling Availability: Many products are available to sample for free, making it easier for customers to find what they need.
  • Gift Options: The store is a good place to pick up pretty little items for gift baskets, offering a variety of luxurious bath products.

Cons:

  • Customer Service Issues: Some customers have reported non-response to inquiries and poor customer service, with some experiencing split tubes and other product issues.
  • Pricing Concerns: The products are often described as grossly overpriced, which can be a significant drawback for some customers.
  • Limited Return Policy: There have been instances where customers were unable to return items due to specific store policies, such as in Hawaii.

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Crabtree & Evelyn Customer Reviews (11)

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Cherie Eidson
Cherie Eidson
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Feb 19, 2023
Zerbino Robert
Zerbino Robert
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Feb 19, 2023
Diane Hill
Diane Hill
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Feb 18, 2023
Kenneth Herrera
Kenneth Herrera
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Feb 17, 2023
William O'Sullivan
William O'Sullivan
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Feb 16, 2023
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Pensee Noël
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Klaus Holtzmann
Klaus Holtzmann
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Feb 15, 2023
Douglas van Hese
Douglas van Hese
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Feb 14, 2023
Tommy Hodgkins
Tommy Hodgkins
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Feb 14, 2023

Crabtree & Evelyn Customer’s Q&A

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Crabtree & Evelyn Features and Benefits

Key features and benefits of crabtree-evelyn.com include:

  • Quality Products: The site offers a variety of high-quality products, from body oils to body silks.
  • Unique Collections: The collections are inspired by different cultures and places around the world.
  • Exploration for Growth Program: This program gives back to the people and places that inspire the company.
  • Employee Benefits: Depending on the position, employees may receive benefits such as health insurance, dental insurance, vision insurance, life insurance, 401K, paid vacation time, and employee discounts.
  • Training and Support: The company provides good training and support for its employees.

Remember, it's always a good idea to read recent reviews and understand the return policy before making a purchase. Happy shopping!

Crabtree & Evelyn Pricing

Crabtree & Evelyn offers free 4–7 day delivery on orders over $50. Specific product prices vary, but examples include:

  • La Source Hand Therapy: $13.70
  • Bath and Shower Gel: $18.87
  • Lily Body Lotion: $18.99
  • Evelyn Rose Silky Body Lotion: $8.99

For the most up-to-date pricing, it is recommended to visit their official website or check the latest listings on Amazon.

About crabtree-evelyn.com Payment Method?

The website crabtree-evelyn.com accepts various payment methods. These include American Express, Discover, MasterCard, and Visa. Please note that if you would like to send or receive items internationally, you can change your browsing location from the country selector at the bottom of the page. However, you will need to have a payment method registered in the country you are buying from to be able to make a purchase.

Crabtree & Evelyn FAQs

FAQ

Crabtree & Evelyn Alternatives

Here are the top 10 alternatives to crabtree-evelyn.com:

  1. Yours: A consumer-tech company.
  2. Alima Pure: Offers mineral makeup and pure cosmetics.
  3. Revlon: A provider of cosmetics, hair color, fragrances, skincare, and beauty care products.
  4. Tupperware Brands: Operates as a direct-to-consumer marketer of various products across a range of brands and categories worldwide.
  5. Caswell-Massey: A competitor in the same industry.
  6. L’Occitane: Known for its skincare products.
  7. Molton Brown: Offers a range of beauty and personal care products.
  8. Shedavi: Provides hair care products.
  9. The Fry Group: A competitor in the same industry.
  10. Future Perfect: A competitor in the same industry.

Other notable mentions include Neutrogena, Aveda, Bluemercury, LATHER, and Estee Lauder. These companies offer a variety of products, from cosmetics and skincare to lifestyle and wellness items. They are all recognized for their quality and customer service. It's always a good idea to compare prices, reviews, and product offerings when looking for alternatives. Happy shopping!

FAQ

Can I change or cancel my Crabtree & Evelyn order?

Once you have checked out, you can't make any changes or cancel it online. But, you may be able to change or cancel your order before it is dispatched for delivery.
FAQ

Are Crabtree & Evelyn products suitable for vegans/vegetarians?

Some of the products contain animal by-products, such as beeswax, milk bi-products, and honey. All ingredients are clearly listed both on the packaging and in the online product description.
FAQ

What is Crabtree & Evelyn's standard delivery?

Orders placed by 10 am ET will be delivered within 8 business days. The delivery cost is $4.99 for orders to Contiguous U.S and $11 for orders to Alaska, Guam, Hawaii, Puerto Rico, and Virgin Islands. Free delivery is available on orders over $30, excluding non-continental US.
FAQ

Does Crabtree & Evelyn ship worldwide?

Yes, Crabtree & Evelyn delivers to the following countries and territories: United States, Canada, Mexico, United Kingdom, Germany, France, Australia, Hong Kong, Singapore, and Malaysia.
FAQ

Are Crabtree & Evelyn's products tested on animals?

Crabtree & Evelyn does not test any of its products or ingredients on animals but does submit products for testing where required by law.
FAQ

What is Crabtree & Evelyn?

Crabtree & Evelyn was a retailer of body, fragrance, and home care products. It started with one store in Cambridge, Massachusetts, in 1971, and grew to an international presence, with hundreds of locations globally. The brand was sold several times after its founders sold it in 1996. Today, Crabtree & Evelyn offers a variety of high-quality skincare and fragrance products, including luxury bath, body, and hair care items. Their collections are inspired by different cultures and places, such as Bali and Greece, and they offer a range of scents and formulas, including rose and coconut. They also have a collection called Crabtree, which features shareable face and body essentials fueled by apple extracts and exfoliating AHAs to refresh and renew your skin..

FAQ

About crabtree-evelyn.com Popular Products and Services?

Crabtree & Evelyn offers a variety of luxury bath, body, and hair care products. Some of their popular collections include Evelyn Rose, which is a modern take on rose for hydration and glow, and Crabtree, which offers everyday face and body essentials. They also have a Cult Collection featuring their most loved scents and nourishing formulas. Other notable collections are Bali, co-created with artisans and inspired by the island, and The Gardeners, which offers small batch remedies to nourish skin and senses. Among their most loved products are the Velvet Body Melt and the Buff + Invigorate Body Bar. They also offer hand-crafted homeware and wellbeing favourites..

FAQ

crabtree-evelyn.com Return Policy?

Here are the details of the Shipping and Return Policy for Crabtree & Evelyn:

Shipping Policy: - They are currently experiencing a delay in shipping orders. - Standard delivery: Order by 10am ET for delivery within 8 business days. $4.99 delivery cost for orders to Contiguous U.S. $11 delivery cost for orders to Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands. Free delivery on orders over $30 excluding non-continental US (AK,GU,HI,PR,VI). - 2nd business day delivery: Order by 10am ET for delivery within 2 business days. $14 delivery cost for orders to Contiguous U.S. $25 delivery cost for orders to Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands. - Express delivery: Order by 10am ET for delivery the next business day. $18 delivery cost orders to Contiguous U.S. - They deliver orders Monday-Friday. They don't deliver on Saturday, Sunday or public holidays. If you place an order on a weekend or public holiday, they will process your order the next business day. - Orders cannot be split and must be delivered to a single address. They will send you an order confirmation email and an email once your order has been dispatched. - Orders over $500.00 will ship via ‘signature required’ service. Free shipping promotions apply to standard shipping only. - They do not offer international deliveries from this store. They deliver to the following countries and territories: United States, Canada, Mexico, United Kingdom, Germany, France, Australia, Hong Kong, Singapore and Malaysia.

Return Policy: - If you want to return an item, you need to get in touch with them and they'll be happy to sort it out for you..

FAQ

What is the contact information for Crabtree & Evelyn?

The contact information for Crabtree & Evelyn is as follows:

  • Address: 5512 New Fashion Way, Charlotte, NC 28278-5214
  • Phone Number: 704-588-5587

You can also reach them via their contact page on their official website. They have a Help button on the right hand side of the page for any enquiries.

Please note that this information might have changed, so it's always a good idea to check their official website for the most up-to-date contact information..

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